I consent to engaging in counseling and telehealth with JFCS as part of my child’s counseling. I understand that telehealth includes the practice of healthcare delivery, diagnosis, consultation, treatment, and education using phone, audio-video or data communications.
I understand that I have the following rights with respect to telehealth:
1) I have the right to withhold or withdraw consent at any time without affecting my right to future care or treatment.
2) The laws that protect the confidentiality of my personal information also apply to telehealth. As such, I understand that the information disclosed by me during the course of my therapy is generally confidential. However, there are both mandatory exceptions to confidentiality, included, but not limited to reporting child, elder, and dependent adult abuse; expressed threats of violence towards self, an ascertainable victim or myself.
3) I understand that the dissemination of any personally identifiable images or information from telehealth interaction to researchers or other entities shall not occur without my written consent.
4) I understand that there are risks and consequences from telehealth,included but not limited to:
a) The possibility, despite reasonable efforts on the part of my counselor that the
transmission of my personal information and/or scheduled sessions could be disrupted or distorted by technical difficulties or failures.
b) The transmission of my personal information could be interrupted and/or intercepted by unauthorized persons.
c) Telehealth based services might not be as complete as face to face services. The
potential for misunderstandings exists due to lack of direct visual and auditory cues.
d) Telehealth is not appropriate for crisis situations or individuals with suicidal or
homicidal thoughts.
e) Telehealth is not an appropriate treatment delivery method for individuals with
longstanding and/or serious mental health diagnoses.
5) I have the right to access my clinical information, per California state law and HIPAA guidelines.
6) Telehealth counseling is best when it is done in a private space (no one else in the room) and with no distractions (not while driving or doing dishes, etc.).
I agree that all telehealth services provided by JFCS are understood to be based in the state of California and governed by California law and the California Board of Behavioral Sciences.
Grievance Policy
You have the right to have your complaints heard and resolved in a timely manner. If you have a complaint, please inform your child’s clinician immediately to discuss the situation. If you feel the complaint has not yet been resolved, you may call the JFCS Director of Clinical Services at (562) 427-7916.